Critical review of research artical Article Example | Topics and Well Written Essays - 750 words

Critical review of research artical - Article Example Special efforts were taken by the research team to obtain data from the business sector exclusively. Problem or objective: Employee misconduct is a serious issue in any organizational setting. The objective of the study was to throw light on the relation between the use of tactics and employee misconduct in the organizational setting or environment. The paper seeks to explore how belt-tightening tactics such as â€Å"adjusted work schedules, layoffs, reductions in compensation and/or benefits, hiring freezes, early buyouts, production slowdowns, and plant closures† have contributed to increased misconduct among the employees (Research Brief from the 2009 NBES, 2010, p. 1). Literature review: The study does not heavily depend on literature reviews as such. On the other hand, the literature reviewed in the paper consists mainly of the previous survey results and reports conducted by the ERC in 2000, 2003, 2005, 2007 and the Survey of Ethics in American Business of 1994. The literature review of the study seeks to identify major trends towards various levels of misconduct in the organizational environment brought out by ethics issues and belt-tightening tactics implemented by organizations. Population sampling for study: The sample population for the study consisted of 3010 responses among whom 158 respondents worked in the government sector and the rest of the 2852 responses were from employees in the for-profit sector. The eligibility of the participants was ensured by choosing participants who were eighteen years of age or older, currently employed and worked at least 20 hours per week in a company where at least two employees worked. Measurement: The data obtained from the study was measured using response rate calculations which were based on particular dispositions of all telephone survey calls. The eligibility requirements for the study were strictly maintained during the measurement stage and completed calls, partial

Best Buy Retailing Analysis Term Paper Example | Topics and Well Written Essays - 1000 words

Best Buy Retailing Analysis - Term Paper Example Based on this idea, Best Buy was able to come up with a customer centricity program that aims to develop more emphasis on excellent customer service. The customer centricity program has to function in a way that stores, buyers and segment organizations have to work out together for the success of the implementation process of the said program. Best Buy is a profit organization and in as much as possible it has to operate with substantial profit in the end. This is the reason why Best Buy had to find for more profitable customers and product segments. Best Buy focused on these areas that is why it was able to come up with five major profitable customer segments. Understanding customers’ needs was the first step that Best Buy performed under its customer centricity program. The next step performed was to identify profitable segments both for customers and products. This is a matter of finding focus and eventually Best Buy is good at this that resulted to finding the right vision that has to be imparted to the team. This is the reason why Best Buy was able to come up with strategic support for team so as to fully execute the vision. Customer associates for instance had to be empowered in order to effectively satisfy the customers in line with the customer centricity program. They have to necessarily apply scientific approach in dealing with and attending to the needs of customers. In this case, the value proposition was clearly defined and fully executed through store managers and all of the sales associates with clear picture of the vision. This is what exactly Best Buy had undertaken and eventually the idea of Brad Anderson to go for customer centricity was indeed imperative for its success. However, the success was not achieved right away; Best Buy had to go for market trials in order to put the entire idea of customer centricity to the test. Eventually, the company was able to come up with a marketing oriented approach in dealing with the issue of impro ving customer service and satisfaction. Customer centricity’s lackluster performance The customer centricity program is a matter of aggressive implementation. The model by itself sounds good for both the customers and Best Buy. However, there is going to be a problem when it comes to implementation or execution especially that the said program requires the stores, buyers and segment organizations to work in unison accordingly and harmoniously. There was a needed adjustment particularly among segment leaders due to aggressive rollout of 144 new centricity stores. Best Buy has to maintain its competitive advantage and the existence of new centricity stores threatened this potential market power. Thus, Best Buy had to initiate necessary adjustments. Within these adjustments, Best Buy needs to necessarily align the potential contributions of stores, customers and segment organizations for effective system transformation. The Best Buy’s missed out third quarter earnings per share on December 13, 2005 was due to the impact of necessary adjustments it needed to implement in order to perform better than its competitors that were applying the same customer centricity program (Lal, Knoop and Tarsis 154). Thus, the problem is not exactly about the centricity model or even the lag between implementation and results because customer centric